We all have been there, processes are slowing down, so we throw in money, get latest gizmos from market and hope to solve problems. Typically this is the flow I see happening:
Old Process Old Toolset
Old Process New Toolset
New Process New Toolset
The 2nd phase is where we typically get stuck in. Unfortunately most likely the new gadget didn't come with a manual to treat it well.. So we continue to push the old process thru the new toolset - hoping for miracles.
To the sofware companies, pl. pay attention to change in process required when selling the softwares. People, roles matter.
